Privacy Policy

---

Privacy Policy – DALCH

DALCH is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your personal data when you use our services or visit our website.

1. Who We Are  

DALCH is a professional cleaning service provider. For the purpose of data protection laws, DALCH is the “data controller” of your personal information.

2. Information We Collect  

We may collect and process the following personal data:  

- Full name  

- Address (including service address)  

- Email address and phone number  

- Payment and billing details  

- Details of services requested  

- Any correspondence you send to us  

3. Lawful Basis for Processing 

Under UK GDPR, we rely on the following lawful bases:  

- Contractual obligation – to provide the services you request  

- Legitimate interests – to improve our services and manage our business  

- Legal obligation – to comply with legal and regulatory requirements  

- Consent – where required (e.g. marketing communications)  

4. How We Use Your Information 

We use your data to:  

- Deliver and manage our cleaning services  

- Communicate with you regarding bookings or enquiries  

- Process payments and maintain records  

- Improve our services and customer experience  

- Send marketing communications (only where you have opted in)  

5. Sharing Your Data 

We do not sell your personal data. We may share your information with:  

- Trusted service providers and subcontractors  

- Payment processors  

- Legal or regulatory authorities when required  

All third parties are required to respect the security of your data and treat it in accordance with the law.

6. Data Security

We implement appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

7. Data Retention  

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

8. Your Rights 

Under UK GDPR, you have the right to:  

- Access your personal data  

- Request correction of inaccurate data  

- Request erasure (“right to be forgotten”)  

- Restrict or object to processing  

- Data portability  

- Withdraw consent at any time (where applicable)  

To exercise any of your rights, please contact us using the details below.

9. Cookies 

Our website may use cookies to enhance your browsing experience and analyse site traffic. You can control cookie settings through your browser.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: dalchinfo@zohomail.eu

Phone: 07835746757

Address: London

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

By using our services, you acknowledge that you have read and understood this Privacy Policy.